SVP, Strategy & Service Design, Mad*Pow
Jonathan Podolsky started his career as an architect, designing hospitals, clinical facilities and community spaces. A passion to design what people experience in these spaces, drove Jonathan to become a service designer in 2005 when the practice was new and methodology rapidly evolving. Over the next 13 years Jonathan helped introduce and evolve the practice of service design at multiple companies, eventually leading Experience Strategy and Service Design at Mad*Pow. Jonathan is an occasional contributor to Service Design Magazine and has taught Service Design classes at Tufts University and Mass College of Art.