Industrial designers must now deal with problems that are far more complex than is covered by their traditional, craft-based education. The emphasis today is on interaction—as well as form, function, and materials—which means that industrial designers must understand the psychological principles of human interaction with technology.
Don Norman, IDSA, PhD, believes even more change is required. He says as we move forward into an ever more complex world, designers have to design complex, sociotechnical systems. All these changes have important implications for training. Norman says perhaps we should divide the practice of industrial designers into those who emphasize their wonderful craft-based skills that provide us with beautiful, delightful products—and those will work on the more complex systems and services where the design thinking skills are paramount and the craft skills are unnecessary.