Designers worked with the St. Joseph Health System to invent and scale a new organizational capacity for front-line health-care providers called Spotlighting. It helps caregivers honor patient dignity, compassion and connection at key moments of hospital admission, bedtime and discharge routines. After six months of testing, patient feedback has been so positive that the concept is being rolled out system-wide.
Credits: IDEO design team with St. Joseph Health
Client: St. Joseph Health
Contact: Andrea Pomerance: email@example.com