Which new business opportunities should an energy company pursue in an ever-connected world? This is the challenge Repsol, a multinational oil company headquartered in Madrid, Spain, presented to product and service Innovation consultancy Mormedi.
Director of Insights & Strategy Juliane Trummer will share how the Mormedi team helped Repsol to identify, conceptualize, validate and model promising business opportunities through a customer-centric approach and by leveraging the digital dimension.
The result? After multiple iterations, four scalable new services materialized, along with their experience maps and business models. These new services (hybrid or purely digital) are anchored in both customers' needs and client's capabilities. Because of their high-income potential, the newly-designed services are currently under development—aiming to transform the current relationship model of Repsol with its clients.